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BFSI-012 Banking, Financial Services and Insurance
PROGRAMME BROCHURE

Claims Management

An applied five-day programme focused specifically on Claims Management.

Duration 5 days
Level Professional
Programme BFSI-012
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to Claims Management. It develops practical capability in Claims & Disputes through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of Claims Management.
Apply the principal methods and tools used in Claims Management.
Analyse realistic situations and make evidence-based decisions related to Claims Management.
Evaluate performance, risk and control requirements in Claims Management.
Develop a practical implementation or improvement plan for Claims Management.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve claims management or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of Claims Management. Apply the principal methods and tools used in Claims Management. Analyse realistic situations and make evidence-based decisions related to Claims Management. Evaluate performance, risk and control requirements in Claims Management. Develop a practical implementation or improvement plan for Claims Management.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

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Course Outline

Day01

Claims Management: Foundations and Operating Context

  • Scope, terminology and professional context of Claims Management
  • Current practices and emerging trends in Claims Management
  • Roles, responsibilities and stakeholder expectations in Claims Management
  • Diagnostic assessment of current Claims Management practices
Day02

Core Methods and Tools for Claims & Disputes

  • Claim entitlement
  • Cause and effect
  • Notice requirements
  • Contemporaneous records
Day03

Applied Practice in Claims Management

  • Delay claims
  • Cost claims
  • Variation claims
  • Extension of time
Day04

Performance, Risk and Control in Claims Management

  • Claim quantification
  • Claim narrative
  • Negotiation
  • Dispute escalation
Day05

Claims Management: Integrated Workshop and Implementation

  • Mediation
  • Adjudication concepts
  • Arbitration
  • Settlement strategy
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact