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BFSI-003 Banking, Financial Services and Insurance
PROGRAMME BROCHURE

Retail Banking Management

An applied five-day programme focused specifically on Retail Banking Management.

Duration 5 days
Level Professional
Programme BFSI-003
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to Retail Banking Management. It develops practical capability in Retail Banking through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of Retail Banking Management.
Apply the principal methods and tools used in Retail Banking Management.
Analyse realistic situations and make evidence-based decisions related to Retail Banking Management.
Evaluate performance, risk and control requirements in Retail Banking Management.
Develop a practical implementation or improvement plan for Retail Banking Management.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve retail banking management or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of Retail Banking Management. Apply the principal methods and tools used in Retail Banking Management. Analyse realistic situations and make evidence-based decisions related to Retail Banking Management. Evaluate performance, risk and control requirements in Retail Banking Management. Develop a practical implementation or improvement plan for Retail Banking Management.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

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Course Outline

Day01

Retail Banking Management: Foundations and Operating Context

  • Scope, terminology and professional context of Retail Banking Management
  • Current practices and emerging trends in Retail Banking Management
  • Roles, responsibilities and stakeholder expectations in Retail Banking Management
  • Diagnostic assessment of current Retail Banking Management practices
Day02

Core Methods and Tools for Retail Banking Management

  • financial services model
  • customer onboarding
  • products
  • credit
Day03

Applied Practice in Retail Banking Management

  • risk
  • treasury
  • operations
  • payments
Day04

Performance, Risk and Control in Retail Banking Management

  • compliance
  • AML
  • fraud
  • controls
Day05

Retail Banking Management: Integrated Workshop and Implementation

  • service quality
  • profitability
  • regulatory reporting
  • governance
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact