Five days of practical AI application, governance and implementation for Customer Service.
This five-day Kaizen European Academy programme focuses specifically on AI for Customer Service in the context of frontline service, contact centres, knowledge assistance and customer interaction. Its scope is intentionally different from similarly titled courses elsewhere in the catalogue. Participants develop applied methods, controls, decision tools and an implementation plan tailored to this professional environment.
Professionals, specialists, supervisors and managers whose responsibilities involve ai for customer service or who need to build practical capability in this area.
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
Explain the AI, generative AI and automation concepts most relevant to Customer Service. Identify and prioritize high-value AI use cases in Customer Service. Design practical human-AI workflows and validate AI outputs for Customer Service. Manage privacy, bias, security, governance and human-oversight risks when using AI in Customer Service. Build a practical AI pilot and implementation roadmap for Customer Service.
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Executive & Professional Development across selected European destinations.
Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact
