An applied five-day programme focused specifically on Customer Journey Mapping.
This five-day Kaizen European Academy programme is dedicated specifically to Customer Journey Mapping. It develops practical capability in Customer Journey Mapping through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Professionals, specialists, supervisors and managers whose responsibilities involve customer journey mapping or who need to build practical capability in this area.
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
Explain the essential concepts, terminology and professional context of Customer Journey Mapping. Apply the principal methods and tools used in Customer Journey Mapping. Analyse realistic situations and make evidence-based decisions related to Customer Journey Mapping. Evaluate performance, risk and control requirements in Customer Journey Mapping. Develop a practical implementation or improvement plan for Customer Journey Mapping.
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Executive & Professional Development across selected European destinations.
Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact
