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IT-002 Information Technology and Digital Systems
PROGRAMME BROCHURE

IT Service Management

An applied five-day programme focused specifically on IT Service Management.

Duration 5 days
Level Professional
Programme IT-002
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to IT Service Management. It develops practical capability in Service through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of IT Service Management.
Apply the principal methods and tools used in IT Service Management.
Analyse realistic situations and make evidence-based decisions related to IT Service Management.
Evaluate performance, risk and control requirements in IT Service Management.
Develop a practical implementation or improvement plan for IT Service Management.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve it service management or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of IT Service Management. Apply the principal methods and tools used in IT Service Management. Analyse realistic situations and make evidence-based decisions related to IT Service Management. Evaluate performance, risk and control requirements in IT Service Management. Develop a practical implementation or improvement plan for IT Service Management.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

Kaizen European Academy ยท Executive & Professional DevelopmentIT-002
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Course Outline

Day01

IT Service Management: Foundations and Operating Context

  • Scope, terminology and professional context of IT Service Management
  • Current practices and emerging trends in IT Service Management
  • Roles, responsibilities and stakeholder expectations in IT Service Management
  • Diagnostic assessment of current IT Service Management practices
Day02

Core Methods and Tools for IT Service Management

  • IT architecture
  • infrastructure
  • service management
  • availability
Day03

Applied Practice in IT Service Management

  • capacity
  • configuration
  • change
  • incident management
Day04

Performance, Risk and Control in IT Service Management

  • security
  • cloud
  • automation
  • monitoring
Day05

IT Service Management: Integrated Workshop and Implementation

  • governance
  • IT risk
  • performance
  • digital workplace
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact

Kaizen European Academywww.kaizeneurope.academy