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IT-003 Information Technology and Digital Systems
PROGRAMME BROCHURE

ITIL Foundation Preparation

An applied five-day programme focused specifically on ITIL Foundation Preparation.

Duration 5 days
Level Professional
Programme IT-003
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to ITIL Foundation Preparation. It develops practical capability in ITIL through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of ITIL Foundation Preparation.
Apply the principal methods and tools used in ITIL Foundation Preparation.
Analyse realistic situations and make evidence-based decisions related to ITIL Foundation Preparation.
Evaluate performance, risk and control requirements in ITIL Foundation Preparation.
Develop a practical implementation or improvement plan for ITIL Foundation Preparation.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve itil foundation preparation or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of ITIL Foundation Preparation. Apply the principal methods and tools used in ITIL Foundation Preparation. Analyse realistic situations and make evidence-based decisions related to ITIL Foundation Preparation. Evaluate performance, risk and control requirements in ITIL Foundation Preparation. Develop a practical implementation or improvement plan for ITIL Foundation Preparation.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

Kaizen European Academy ยท Executive & Professional DevelopmentIT-003
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Course Outline

Day01

ITIL Foundation Preparation: Foundations and Operating Context

  • Scope, terminology and professional context of ITIL Foundation Preparation
  • Current practices and emerging trends in ITIL Foundation Preparation
  • Roles, responsibilities and stakeholder expectations in ITIL Foundation Preparation
  • Diagnostic assessment of current ITIL Foundation Preparation practices
Day02

Core Methods and Tools for ITIL

  • ITIL service management concepts
  • Service value system
  • Guiding principles
  • Service value chain
Day03

Applied Practice in ITIL Foundation Preparation

  • Governance
  • Continual improvement
  • Service relationships
  • Incident management
Day04

Performance, Risk and Control in ITIL Foundation Preparation

  • Service request management
  • Problem management
  • Change enablement
  • Service desk
Day05

ITIL Foundation Preparation: Integrated Workshop and Implementation

  • Service level management
  • Monitoring and event management
  • Configuration management
  • Deployment management
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact

Kaizen European Academywww.kaizeneurope.academy