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LAW-007 Legal Affairs and Contract Management
PROGRAMME BROCHURE

Claims and Dispute Resolution

An applied five-day programme focused specifically on Claims and Dispute Resolution.

Duration 5 days
Level Professional
Programme LAW-007
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to Claims and Dispute Resolution. It develops practical capability in Claims & Disputes through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of Claims and Dispute Resolution.
Apply the principal methods and tools used in Claims and Dispute Resolution.
Analyse realistic situations and make evidence-based decisions related to Claims and Dispute Resolution.
Evaluate performance, risk and control requirements in Claims and Dispute Resolution.
Develop a practical implementation or improvement plan for Claims and Dispute Resolution.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve claims and dispute resolution or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of Claims and Dispute Resolution. Apply the principal methods and tools used in Claims and Dispute Resolution. Analyse realistic situations and make evidence-based decisions related to Claims and Dispute Resolution. Evaluate performance, risk and control requirements in Claims and Dispute Resolution. Develop a practical implementation or improvement plan for Claims and Dispute Resolution.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

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Course Outline

Day01

Claims and Dispute Resolution: Foundations and Operating Context

  • Scope, terminology and professional context of Claims and Dispute Resolution
  • Current practices and emerging trends in Claims and Dispute Resolution
  • Roles, responsibilities and stakeholder expectations in Claims and Dispute Resolution
  • Diagnostic assessment of current Claims and Dispute Resolution practices
Day02

Core Methods and Tools for Claims & Disputes

  • Claim entitlement
  • Cause and effect
  • Notice requirements
  • Contemporaneous records
Day03

Applied Practice in Claims and Dispute Resolution

  • Delay claims
  • Cost claims
  • Variation claims
  • Extension of time
Day04

Performance, Risk and Control in Claims and Dispute Resolution

  • Claim quantification
  • Claim narrative
  • Negotiation
  • Dispute escalation
Day05

Claims and Dispute Resolution: Integrated Workshop and Implementation

  • Mediation
  • Adjudication concepts
  • Arbitration
  • Settlement strategy
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact