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MGT-009 Leadership and Business Management
PROGRAMME BROCHURE

Workplace Mediation and Conflict Resolution

An applied five-day programme focused specifically on Workplace Mediation and Conflict Resolution.

Duration 5 days
Level Professional
Programme MGT-009
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
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Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to Workplace Mediation and Conflict Resolution. It develops practical capability in Conflict & Mediation through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

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Learning Objectives

Explain the essential concepts, terminology and professional context of Workplace Mediation and Conflict Resolution.
Apply the principal methods and tools used in Workplace Mediation and Conflict Resolution.
Analyse realistic situations and make evidence-based decisions related to Workplace Mediation and Conflict Resolution.
Evaluate performance, risk and control requirements in Workplace Mediation and Conflict Resolution.
Develop a practical implementation or improvement plan for Workplace Mediation and Conflict Resolution.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve workplace mediation and conflict resolution or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of Workplace Mediation and Conflict Resolution. Apply the principal methods and tools used in Workplace Mediation and Conflict Resolution. Analyse realistic situations and make evidence-based decisions related to Workplace Mediation and Conflict Resolution. Evaluate performance, risk and control requirements in Workplace Mediation and Conflict Resolution. Develop a practical implementation or improvement plan for Workplace Mediation and Conflict Resolution.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

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Course Outline

Day01

Workplace Mediation and Conflict Resolution: Foundations and Operating Context

  • Scope, terminology and professional context of Workplace Mediation and Conflict Resolution
  • Current practices and emerging trends in Workplace Mediation and Conflict Resolution
  • Roles, responsibilities and stakeholder expectations in Workplace Mediation and Conflict Resolution
  • Diagnostic assessment of current Workplace Mediation and Conflict Resolution practices
Day02

Core Methods and Tools for Conflict & Mediation

  • Sources of workplace conflict
  • Conflict styles
  • Interest versus position
  • Active listening
Day03

Applied Practice in Workplace Mediation and Conflict Resolution

  • Reframing and questioning
  • Mediation stages
  • Neutrality and impartiality
  • Negotiation fundamentals
Day04

Performance, Risk and Control in Workplace Mediation and Conflict Resolution

  • Emotional dynamics
  • Difficult conversations
  • Power imbalances
  • Agreement building
Day05

Workplace Mediation and Conflict Resolution: Integrated Workshop and Implementation

  • Documentation and follow-up
  • Team conflict
  • Cross-cultural conflict
  • Escalation criteria
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What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact