Back to programme
PD-010 Personal Development and Workplace Skills
PROGRAMME BROCHURE

Conflict Management Skills

An applied five-day programme focused specifically on Conflict Management Skills.

Duration 5 days
Level Professional
Programme PD-010
KAIZEN EUROPEAN ACADEMY Executive & Professional Development www.kaizeneurope.academy
01

Programme Overview

This five-day Kaizen European Academy programme is dedicated specifically to Conflict Management Skills. It develops practical capability in Conflict & Mediation through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.

02

Learning Objectives

Explain the essential concepts, terminology and professional context of Conflict Management Skills.
Apply the principal methods and tools used in Conflict Management Skills.
Analyse realistic situations and make evidence-based decisions related to Conflict Management Skills.
Evaluate performance, risk and control requirements in Conflict Management Skills.
Develop a practical implementation or improvement plan for Conflict Management Skills.

Who Should Attend

Professionals, specialists, supervisors and managers whose responsibilities involve conflict management skills or who need to build practical capability in this area.

Programme Methodology

Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.

Learning Outcomes

Explain the essential concepts, terminology and professional context of Conflict Management Skills. Apply the principal methods and tools used in Conflict Management Skills. Analyse realistic situations and make evidence-based decisions related to Conflict Management Skills. Evaluate performance, risk and control requirements in Conflict Management Skills. Develop a practical implementation or improvement plan for Conflict Management Skills.

Prerequisites

No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.

Kaizen European Academy ยท Executive & Professional DevelopmentPD-010
03

Course Outline

Day01

Conflict Management Skills: Foundations and Operating Context

  • Scope, terminology and professional context of Conflict Management Skills
  • Current practices and emerging trends in Conflict Management Skills
  • Roles, responsibilities and stakeholder expectations in Conflict Management Skills
  • Diagnostic assessment of current Conflict Management Skills practices
Day02

Core Methods and Tools for Conflict & Mediation

  • Sources of workplace conflict
  • Conflict styles
  • Interest versus position
  • Active listening
Day03

Applied Practice in Conflict Management Skills

  • Reframing and questioning
  • Mediation stages
  • Neutrality and impartiality
  • Negotiation fundamentals
Day04

Performance, Risk and Control in Conflict Management Skills

  • Emotional dynamics
  • Difficult conversations
  • Power imbalances
  • Agreement building
Day05

Conflict Management Skills: Integrated Workshop and Implementation

  • Documentation and follow-up
  • Team conflict
  • Cross-cultural conflict
  • Escalation criteria
04

What You Will Receive

Programme learning materials
Practical resources and templates where applicable
Kaizen completion certificate
Participant support throughout the learning week
Kaizen European Academy

Executive & Professional Development across selected European destinations.

CONTACT & INFORMATION

Website: www.kaizeneurope.academy
Contact: www.kaizeneurope.academy/#contact

Kaizen European Academywww.kaizeneurope.academy