01 · Who Should Attend
Who Should Attend
Professionals, specialists, supervisors and managers whose responsibilities involve claims management or who need to build practical capability in this area.
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Claims Management
An applied five-day programme focused specifically on Claims Management.
Programme at a glance
ReferenceBFSI-012
Duration5 days
LevelProfessional
Learning topics20
This five-day Kaizen European Academy programme is dedicated specifically to Claims Management. It develops practical capability in Claims & Disputes through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of Claims Management.
Apply the principal methods and tools used in Claims Management.
Analyse realistic situations and make evidence-based decisions related to Claims Management.
Evaluate performance, risk and control requirements in Claims Management.
Develop a practical implementation or improvement plan for Claims Management.
02 · Programme Methodology
Programme Methodology
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
03 · Learning Outcomes
Learning Outcomes
Explain the essential concepts, terminology and professional context of Claims Management. Apply the principal methods and tools used in Claims Management. Analyse realistic situations and make evidence-based decisions related to Claims Management. Evaluate performance, risk and control requirements in Claims Management. Develop a practical implementation or improvement plan for Claims Management.
04 · Prerequisites
Prerequisites
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Day
01
Module 1
Claims Management: Foundations and Operating Context
Scope, terminology and professional context of Claims Management
Current practices and emerging trends in Claims Management
Roles, responsibilities and stakeholder expectations in Claims Management
Diagnostic assessment of current Claims Management practices
Day
02
Module 2
Core Methods and Tools for Claims & Disputes
Claim entitlement
Cause and effect
Notice requirements
Contemporaneous records
Day
03
Module 3
Applied Practice in Claims Management
Delay claims
Cost claims
Variation claims
Extension of time
Day
04
Module 4
Performance, Risk and Control in Claims Management
Claim quantification
Claim narrative
Negotiation
Dispute escalation
Day
05
Module 5
Claims Management: Integrated Workshop and Implementation
Mediation
Adjudication concepts
Arbitration
Settlement strategy
Live learning calendar
Request a private session →Upcoming dates for this programme
Choose one of the next planned European dates, or create a private delivery around your own schedule.
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No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
Choose your learning destination
European training destinations
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
39cities
20countries
Final venue, dates and trainer are confirmed when the session is scheduled.
KAIZEN EUROPEAN ACADEMY