01 · Who Should Attend
Who Should Attend
Professionals, specialists, supervisors and managers whose responsibilities involve retail banking management or who need to build practical capability in this area.
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Retail Banking Management
An applied five-day programme focused specifically on Retail Banking Management.
Programme at a glance
ReferenceBFSI-003
Duration5 days
LevelProfessional
Learning topics20
This five-day Kaizen European Academy programme is dedicated specifically to Retail Banking Management. It develops practical capability in Retail Banking through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of Retail Banking Management.
Apply the principal methods and tools used in Retail Banking Management.
Analyse realistic situations and make evidence-based decisions related to Retail Banking Management.
Evaluate performance, risk and control requirements in Retail Banking Management.
Develop a practical implementation or improvement plan for Retail Banking Management.
02 · Programme Methodology
Programme Methodology
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
03 · Learning Outcomes
Learning Outcomes
Explain the essential concepts, terminology and professional context of Retail Banking Management. Apply the principal methods and tools used in Retail Banking Management. Analyse realistic situations and make evidence-based decisions related to Retail Banking Management. Evaluate performance, risk and control requirements in Retail Banking Management. Develop a practical implementation or improvement plan for Retail Banking Management.
04 · Prerequisites
Prerequisites
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Day
01
Module 1
Retail Banking Management: Foundations and Operating Context
Scope, terminology and professional context of Retail Banking Management
Current practices and emerging trends in Retail Banking Management
Roles, responsibilities and stakeholder expectations in Retail Banking Management
Diagnostic assessment of current Retail Banking Management practices
Day
02
Module 2
Core Methods and Tools for Retail Banking Management
financial services model
customer onboarding
products
credit
Day
03
Module 3
Applied Practice in Retail Banking Management
risk
treasury
operations
payments
Day
04
Module 4
Performance, Risk and Control in Retail Banking Management
compliance
AML
fraud
controls
Day
05
Module 5
Retail Banking Management: Integrated Workshop and Implementation
service quality
profitability
regulatory reporting
governance
Live learning calendar
Request a private session →Upcoming dates for this programme
Choose one of the next planned European dates, or create a private delivery around your own schedule.
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Create your private learning experience
No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
Choose your learning destination
European training destinations
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
39cities
20countries
Final venue, dates and trainer are confirmed when the session is scheduled.
KAIZEN EUROPEAN ACADEMY