01 · Who Should Attend
Who Should Attend
Professionals, specialists, supervisors and managers whose responsibilities involve it service management or who need to build practical capability in this area.
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IT Service Management
An applied five-day programme focused specifically on IT Service Management.
Programme at a glance
ReferenceIT-002
Duration5 days
LevelProfessional
Learning topics20
This five-day Kaizen European Academy programme is dedicated specifically to IT Service Management. It develops practical capability in Service through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of IT Service Management.
Apply the principal methods and tools used in IT Service Management.
Analyse realistic situations and make evidence-based decisions related to IT Service Management.
Evaluate performance, risk and control requirements in IT Service Management.
Develop a practical implementation or improvement plan for IT Service Management.
02 · Programme Methodology
Programme Methodology
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
03 · Learning Outcomes
Learning Outcomes
Explain the essential concepts, terminology and professional context of IT Service Management. Apply the principal methods and tools used in IT Service Management. Analyse realistic situations and make evidence-based decisions related to IT Service Management. Evaluate performance, risk and control requirements in IT Service Management. Develop a practical implementation or improvement plan for IT Service Management.
04 · Prerequisites
Prerequisites
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Day
01
Module 1
IT Service Management: Foundations and Operating Context
Scope, terminology and professional context of IT Service Management
Current practices and emerging trends in IT Service Management
Roles, responsibilities and stakeholder expectations in IT Service Management
Diagnostic assessment of current IT Service Management practices
Day
02
Module 2
Core Methods and Tools for IT Service Management
IT architecture
infrastructure
service management
availability
Day
03
Module 3
Applied Practice in IT Service Management
capacity
configuration
change
incident management
Day
04
Module 4
Performance, Risk and Control in IT Service Management
security
cloud
automation
monitoring
Day
05
Module 5
IT Service Management: Integrated Workshop and Implementation
governance
IT risk
performance
digital workplace
Live learning calendar
Request a private session →Upcoming dates for this programme
Choose one of the next planned European dates, or create a private delivery around your own schedule.
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No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
Choose your learning destination
European training destinations
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
39cities
20countries
Final venue, dates and trainer are confirmed when the session is scheduled.
KAIZEN EUROPEAN ACADEMY