An applied five-day programme focused specifically on Claims and Dispute Resolution.
This five-day Kaizen European Academy programme is dedicated specifically to Claims and Dispute Resolution. It develops practical capability in Claims & Disputes through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of Claims and Dispute Resolution.
Apply the principal methods and tools used in Claims and Dispute Resolution.
Analyse realistic situations and make evidence-based decisions related to Claims and Dispute Resolution.
Evaluate performance, risk and control requirements in Claims and Dispute Resolution.
Develop a practical implementation or improvement plan for Claims and Dispute Resolution.
Professionals, specialists, supervisors and managers whose responsibilities involve claims and dispute resolution or who need to build practical capability in this area.
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
Explain the essential concepts, terminology and professional context of Claims and Dispute Resolution. Apply the principal methods and tools used in Claims and Dispute Resolution. Analyse realistic situations and make evidence-based decisions related to Claims and Dispute Resolution. Evaluate performance, risk and control requirements in Claims and Dispute Resolution. Develop a practical implementation or improvement plan for Claims and Dispute Resolution.
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Scope, terminology and professional context of Claims and Dispute Resolution
Current practices and emerging trends in Claims and Dispute Resolution
Roles, responsibilities and stakeholder expectations in Claims and Dispute Resolution
Diagnostic assessment of current Claims and Dispute Resolution practices
Claim entitlement
Cause and effect
Notice requirements
Contemporaneous records
Delay claims
Cost claims
Variation claims
Extension of time
Claim quantification
Claim narrative
Negotiation
Dispute escalation
Mediation
Adjudication concepts
Arbitration
Settlement strategy
Choose one of the next planned European dates, or create a private delivery around your own schedule.
No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
Final venue, dates and trainer are confirmed when the session is scheduled.