An applied five-day programme focused specifically on Workplace Mediation and Conflict Resolution.
This five-day Kaizen European Academy programme is dedicated specifically to Workplace Mediation and Conflict Resolution. It develops practical capability in Conflict & Mediation through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of Workplace Mediation and Conflict Resolution.
Apply the principal methods and tools used in Workplace Mediation and Conflict Resolution.
Analyse realistic situations and make evidence-based decisions related to Workplace Mediation and Conflict Resolution.
Evaluate performance, risk and control requirements in Workplace Mediation and Conflict Resolution.
Develop a practical implementation or improvement plan for Workplace Mediation and Conflict Resolution.
Professionals, specialists, supervisors and managers whose responsibilities involve workplace mediation and conflict resolution or who need to build practical capability in this area.
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
Explain the essential concepts, terminology and professional context of Workplace Mediation and Conflict Resolution. Apply the principal methods and tools used in Workplace Mediation and Conflict Resolution. Analyse realistic situations and make evidence-based decisions related to Workplace Mediation and Conflict Resolution. Evaluate performance, risk and control requirements in Workplace Mediation and Conflict Resolution. Develop a practical implementation or improvement plan for Workplace Mediation and Conflict Resolution.
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Scope, terminology and professional context of Workplace Mediation and Conflict Resolution
Current practices and emerging trends in Workplace Mediation and Conflict Resolution
Roles, responsibilities and stakeholder expectations in Workplace Mediation and Conflict Resolution
Diagnostic assessment of current Workplace Mediation and Conflict Resolution practices
Sources of workplace conflict
Conflict styles
Interest versus position
Active listening
Reframing and questioning
Mediation stages
Neutrality and impartiality
Negotiation fundamentals
Emotional dynamics
Difficult conversations
Power imbalances
Agreement building
Documentation and follow-up
Team conflict
Cross-cultural conflict
Escalation criteria
Choose one of the next planned European dates, or create a private delivery around your own schedule.
No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
Final venue, dates and trainer are confirmed when the session is scheduled.