An applied five-day programme focused specifically on Conflict Management Skills.
This five-day Kaizen European Academy programme is dedicated specifically to Conflict Management Skills. It develops practical capability in Conflict & Mediation through structured explanation, applied tools, realistic scenarios and guided workshops. Participants move from core concepts to hands-on application, performance control and an implementation plan that can be transferred directly to their workplace.
Explain the essential concepts, terminology and professional context of Conflict Management Skills.
Apply the principal methods and tools used in Conflict Management Skills.
Analyse realistic situations and make evidence-based decisions related to Conflict Management Skills.
Evaluate performance, risk and control requirements in Conflict Management Skills.
Develop a practical implementation or improvement plan for Conflict Management Skills.
Professionals, specialists, supervisors and managers whose responsibilities involve conflict management skills or who need to build practical capability in this area.
Instructor-led explanation, facilitated discussion, subject-specific case studies, practical templates, individual and group exercises, simulations or technical scenarios where appropriate, peer review and a final implementation workshop.
Explain the essential concepts, terminology and professional context of Conflict Management Skills. Apply the principal methods and tools used in Conflict Management Skills. Analyse realistic situations and make evidence-based decisions related to Conflict Management Skills. Evaluate performance, risk and control requirements in Conflict Management Skills. Develop a practical implementation or improvement plan for Conflict Management Skills.
No formal prerequisite is required. Relevant professional experience is helpful; technical courses may assume basic familiarity with the operating environment.
Scope, terminology and professional context of Conflict Management Skills
Current practices and emerging trends in Conflict Management Skills
Roles, responsibilities and stakeholder expectations in Conflict Management Skills
Diagnostic assessment of current Conflict Management Skills practices
Sources of workplace conflict
Conflict styles
Interest versus position
Active listening
Reframing and questioning
Mediation stages
Neutrality and impartiality
Negotiation fundamentals
Emotional dynamics
Difficult conversations
Power imbalances
Agreement building
Documentation and follow-up
Team conflict
Cross-cultural conflict
Escalation criteria
Choose one of the next planned European dates, or create a private delivery around your own schedule.
No public date is currently displayed for this programme. Choose the programme, preferred city and approximate dates. We will organise the venue, trainer and delivery format around your requirements.
This programme can be scheduled across our European training destinations. Venue and trainer are confirmed separately for each session.
Final venue, dates and trainer are confirmed when the session is scheduled.